Return & Refund Policy

1. 7-Day Cancellation Period

You can return your order within 7 days of receiving it (weekends and holidays included). You don't need to give a reason.

To start a return, email us within those 7 days with your full name, order number, phone number and the item(s) you're returning. Telling us the reason is optional, but it helps us improve.

📩 Customer support: info@cottides.com

2. Condition of Returned Items

You're welcome to open the package and check the item, just as you would in a store. Please return it complete, with all accessories, the receipt and its original packaging (such as a COTT zip bag or box).

If the item has been used or damaged beyond what's needed to check it, or parts or packaging are missing, we may deduct the reasonable cost of restoring it from your refund. We'll explain any deduction to you first.

3. Defective or Wrong Items

If your item arrives defective, or we sent the wrong item, email us with photos. We'll replace it or refund you, and we'll cover the return shipping.

4. How to Return (Orders in Taiwan)

Step 1: Email us or fill out the contact form within 7 days of receiving your order.
Step 2: We'll reply by email to confirm.
Step 3: Pack the complete item with its accessories, original packaging and receipt.
Step 4: Send us your preferred pickup time, contact details and pickup address.
Step 5: We'll arrange a courier to pick it up. Return shipping is on us.

5. International Orders (outside Taiwan)

  • Change of mind: You can request a return within 7 days of delivery if the item is unused, in its original packaging and in resellable condition. Email us first and wait for our confirmation before you ship anything back. You pay the return shipping, and the original shipping cost is not refunded.
  • Defective or wrong item: Email us within 7 days of delivery with photos. We'll cover the replacement or refund, including return shipping.
  • Duties and taxes: Import duties and taxes paid on delivery are not refunded by COTT.

6. Refunds

We'll refund the original credit card you paid with within 15 days after we receive the returned item. The refund usually appears on your statement within a few business days after that, depending on your card issuer.