Shipping Policy

Thanks for shopping with COTT Surf Shop. Here's how and when your order ships.

1. Processing Time

Once your payment is confirmed, we pack and ship your order within 7–14 business days (excluding weekends and holidays; pre-order items follow their own timeline).

2. Pre-Order Items

Pre-order items ship on the timeline shown on the product page. If your order has both in-stock and pre-order items, we ship everything together once the pre-order item is ready.

3. Tracking

When your package is handed to the carrier, we'll email you a shipping confirmation with a tracking number (where available).

4. International Orders (outside Taiwan)

We currently ship to Hong Kong, Japan, South Korea, Singapore, Malaysia, the Philippines, Thailand, Indonesia, the United States and Australia.

1. Add items to your cart and select Request shipping quote.
2. Within one week, we'll email you the shipping cost for your address and a secure payment link.
3. Pay by credit card through the link. Your order is confirmed once payment is complete.
4. We ship within 7–14 business days after payment and email you a tracking number. Your quote includes the estimated delivery time.

Duties and taxes: Import duties, taxes and customs fees are paid by the customer and are not included in our shipping quote.